Resolve IT Issues Before They Strike
500+ certified network engineers always “eyes on” and “handson” to keep your systems running flawlessly.
Fix IT Problems on Any Budget
Flexible pricing plans and service delivery that consistently delivers business value and cost-effective results.
Simplify IT Compliance & Regulatory Reporting
Streamline and automate your company’s IT regulatory compliance and reporting requirements.
Instant Help Desk Response
Help desk support with guaranteed 5-minute response time and over 95%> same day service ticket resolution.
Seamless Support Team Collaboration
IT service delivery designed to support integration across all communication mediums and workgroup collaboration platforms.
Deep Industry Experience & Expertise
Over 25 years of professional experience providing managed IT consulting and support services to NYC’s dynamic and demanding SMB market.
24/7/365 Network Monitoring
& Proactive Support
Respond to problems faster and slash downtime by monitoring the health and security of your IT assets in real time, at all times.
Identify potential IT issues instantly with real-time alerts and proactive maintenance before they impact your business.
Prevent malware, ransomware and network security breaches from compromising your business with multi-layer, proactive IT security monitoring.
Leverage the industry’s top tools to configure your monitoring systems to automatically meet rigid IT regulatory compliance and reporting requirements.
Managed Service Programs Configured to Your Specifications
We design our managed service programs individually for every client environment we service. This ensures that our service delivery always remains optimally aligned with your company’s operational and budgetary priorities.
We can tailor our managed service offerings to provide:
Flexibility on managed service plan pricing and billing arrangements
Robust & scalable RMM offerings across all IT monitoring functions
Any level or type of IT remote and onsite support coverage required
Any level or type of IT service response coverage required
Support for all IT compliance management and reporting regimens
International coverage for remote user and satellite office locations
Teamwork & Workgroup Collaboration
Integrate our team’s technical resources directly into your business workflows so that you can get the support you need when you need it and where you need it.
We provide IT support access through all standard communication modalities and direct team integration through all workflow collaboration platforms including Slack, Microsoft Teams and many others.
We provide a collaborative technical documentation management platform to interactively support advanced IT asset tracking, inventory management and compliance reporting functions
We will work with you to ensure that our service delivery always provides seamless integration with all of the communication and workflow collaboration tools your team is already using to manage your business.
Instant Help Desk Support & Rapid Ticket Resolution
Eliminate end user support delays by getting an IT expert who knows your systems & support history on the line in under 5 minutes.
Our help desk team is available 24/7/365, and we solve over 95% of the service tickets we receive on the same day they are reported.
We have a service escalation process in place which ensures that senior engineers are engaged as quickly as possible to solve your IT issues in the fastest timeframe possible regardless of complexity.
Manage IT Security to Reduce Business Risk
We support over 25 best-of-breed IT cybersecurity vendor product offerings. We use these tools to build multi-layered and pervasive IT security architectures designed to protect your business against all forms of known and evolving cybersecurity threats.
Real time system security scanning and monitoring 24/7/365
Early detection and proactive incident response capabilities
Multi-factor authentication endpoint safety for all systems at all times
Automated security updates to ensure timely vendor patch file deployment.
Advanced “zero-trust” security architectures for mission critical environments
End user IT security training
Prevent downtime by proactive optimization of network performance.
Safeguard your network from known and evolving cyber security threats, breaches and intrusions.
IT Asset Tracking
Avoid costly hardware issues & redundant software licenses with IT asset management.
Network Backup & Recovery
Protect your network and data from unplanned system failures and disasters by being able to restore your business operations instantly.
Mobile Device Management
Always maintain centralized security administration and control of all mobile devices connected to your network.
Technical Documentation Management
Stay organized and keep your technical documentation current to support IT operations and compliance reporting requirements.
Give your team reliable, high-speed wireless connectivity without compromising security.
Integrate and centrally manage all Mac-based system administration functions on your network.
Advanced Network Diagnostics & Mapping
Simplify network schematic production, management and troubleshooting of complex network architectures.
Take Charge of Your Tech Today…
Contact iTeam Technology to learn how.