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Managed IT Services & Cloud Support for SMB’s in NYC

We Plan, Implement, and Manage Technology for Small to Medium Businesses in the NYC

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Delivering Excellence
In Managed Technology.

iTeam Technology has been professionally designing managed service plans and servicing client IT environments for over 25 years.

Long before the term “managed services” became synonymous with excellence in IT service delivery and far longer than many of our competitors have been in business.

Over this timeframe we have amassed a tremendous wealth of knowledge and practical “hands on” experience about what works, what doesn’t work, and administer and proactively support the needs of some of the NYC area’s most demanding client IT production environments.

Under 15 minute first response guaranteed from qualified technicians

Over 95% of tickets serviced successfully on day of report

Friendly and personable technicians trained extensively in customer service

4 Tiers of technical service escalation capability ensuring swift and qualified response to even the most difficult technical support issues

Support communications delivered across all communication mediums including Slack and other popular workgroup collaboration mediums

Cookie Cutters Belong In Bakeries,  Not IT Shops

Unlike many of our competitors who use the same managed service tools, processes and platforms across their entire client base to deliver their managed services, our managed service program development is uniquely tailored to the specific operational and budgetary requirements of every IT production environment we service.

Every component of every managed service program we develop for your company is carefully considered and designed around an informed understanding of how your business uses its technology resources to meet its operational objectives.

This process ensures that every client IT environment we manage gains exceptionally high network uptime ratios, optimal performance metrics and highly responsive end user support services.

Great Tools + Great Techs =
Long Term Managed Service Success

It is a simple formula but one that is time tested and that works to provide you with assurance that when iTeam Technology is managing your business technology systems they are being properly and professionally administered 24/7/365.

All key operational metrics across all primary production environment systems are always known, measured and continuously optimized.

These systems are monitored and administered in real time so that if and when something in the environment should go wrong, the cause of the failure can be definitively isolated and preemptively remediated before it can cause unanticipated down time for your business.

It takes a highly trained team of IT professionals that know how to use these tools to consistently maintain vigilance on all meaningful network performance and security metrics that they report on.

If You Manage Your IT Services  You Will Also Manage Your IT Costs

Another significant business benefit of moving to a fully managed IT service delivery model is that managed service plans are priced competitively and predictably based upon established and standardized service cost models that take advantage of economies of scale.

In a typical managed service plan you will pay a single flat recurring monthly fee for all required system monitoring, maintenance and administration services + deeply discounted service fees for all end user help desk support services that may be required.

These two costs combined comprise your full monthly IT support expenditure for all required services necessary to completely administer and support your company’s entire IT production environment.

With an iTeam managed service plan, you gain the benefits of an elite, multi-disciplinary team of seasoned IT professionals working together to ensure that the full spectrum of your company’s IT needs are met professionally at all times.

Gain Exceptionally High Network Uptime And Optimize Your

Your business is simplified through automated processes, data-driven strategies, and expertise that will guarantee scalability and cost reductions for your business.

Proactive System Monitoring that will identify and remedy issues before they impact your company’s productivity.

Industry leading Remote Monitoring and Management (RMM) tools to support mission critical network environments.

Best of breed strategic alliances that provide your business with Enterpise class technology solutions.

iTeam Managed IT Compliance Services

iTeam Technology provides a full range of specialized managed service offerings designed to automate and simplify the burden of IT Auditing, attestation and compliance reporting functions for client industries & environments that are subject to specialized legal and regulatory requirements.

We have extensive professional experience assisting clients with IT compliance operations in the following regulatory frameworks and can work with your financial and legal advisors to successfully incorporate any type of IT compliance regimen into our Managed IT Service plan offerings.

Managed Service Solution Platforms

One of the core components of our success in consistently delivering cost-effective and comprehensive managed IT service programs to our clients is our ongoing commitment to developing strategic partnerships and alliances with some of the IT industry’s best managed service platform providers.

The tools, technologies and resources that these vendors provision for us enable our technical team to gain 360 degree visibility and touch into every client IT environment we service.

Leveraging the combined power of these IT management platforms enables us to consistently deliver uniquely tailored managed service solutions to optimally meet the IT support requirements of every client environment we service.

Continuum RMM – Provides 24/7/365 system performance and health monitoring agents that allow our service team to respond immediately to any problems occurring on client core networking systems.

Auvik – Provides our team advanced network infrastructure monitoring capabilities and centralized control of broadly dispersed network infrastructure components.

Datto/Autotask PSA – Provides our team with comprehensive trouble ticket management and reporting capabilities as well as the ability to work collaboratively with internal client help desk resources and support teams.

LogicMonitor – Provides advanced system monitoring diagnostic and alerting capabilities for mission critical client networking environments

Cisco, Fortinet, Watchguard – Firewalls and security appliances from these respected security vendors form the first line of defence in our network  security monitoring services.

Cisco Umbrella, Alert Logic, Webroot, Sentinel One, Dell Secureworks, Carbon Black, Cylance, Avanan, KnowB4, Fusemail, Netmail – Security monitoring platforms from these specialized Cybersecurity vendors provide our team with a broad range of advanced IT security monitoring capabilities.

This ensures a multi-layered defense that incorporates solid real time endpoint protection against malware and ransomware threats as well as effective intrusion monitoring and prevention capabilities for mission critical IT security environments

ITGlue, Evernote

These collaborative technical documentation management platforms allow our team to maintain accurate record-keeping functions for every client environment we service.

This ensures that all iTeam technicians have the information they need readily available to expedite day to day IT client support operations as well as client  IT compliance documentation production requirements.

Cisco Meraki – This platform allows our team to monitor and centrally administer all of our client wireless networking environments and ensure that standardized network cybersecurity and access control mechanisms extend to all wireless networking segments.

IBM MaaS360 – Comprehensive MDM platform that enables our team to have centralized administration and control of network access security and endpoint management for all BYOD devices in use on the network.

Okta – Identity access management platform that allows us to manage security access controls and end user authentication across broadly distributed networking environments

JAMF –  Apple mobile device management platform that allows our team to effectively manage, administer and secure the full range of Apple’s endpoint devices

Logmein Pro, Teamviewer, Slack – Tools that allow our team to collaborate with our clients in real time and to enable secured remote access for all endpoints under management in order to expedite network troubleshooting and end user help desk support functions.

At iTeam nothing is more important to us than client communications especially in instances where emergency response or critical end user support services are required.

We provide IT support communications capability through all established communication mediums and will work to integrate any specialized internal communications or workflow platform that may be in use  at your company into our service delivery modality.

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Vendor Strategic Alliances & Supported Products

Contact us today

To design a tailored managed IT services program to fit your company´s specific operational and budgetary needs.